Customer Engineer EMEA

<div class=&quot;content-intro&quot;><p><strong>About Nebius:</strong></p> <p>Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.</p> <p>Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.</p> <p>Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&amp;D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&amp;D.</p></div><h3><strong><span data-ccp-props=&quot;{}&quot;>The role</span></strong></h3> <p data-renderer-start-pos=&quot;8453&quot; data-local-id=&quot;6fc2bda22561&quot;>We are looking for a <strong data-renderer-mark=&quot;true&quot;>Customer Engineer</strong> to support key and strategic Nebius GPU Cloud services customers. In this role, you will be a trusted technical advisor, helping clients design, deploy, and scale AI solutions while managing large-scale GPU workloads involving hundreds to thousands of GPUs. You will also collaborate with sales and product teams to drive growth and enhance customer satisfaction.</p> <p data-renderer-start-pos=&quot;8857&quot; data-local-id=&quot;158e50be03f4&quot;>You’re welcome to work remotely from <strong>Europe</strong>.</p> <p data-renderer-start-pos=&quot;8914&quot; data-local-id=&quot;151cdc5da9ed&quot;><strong data-renderer-mark=&quot;true&quot;>Your responsibilities will include:</strong></p> <ul> <li data-renderer-start-pos=&quot;8953&quot; data-local-id=&quot;c3f5a4864036&quot;>Serve as the primary technical point of contact for troubleshooting and resolving complex AI/ML issues.</li> <li data-renderer-start-pos=&quot;8953&quot; data-local-id=&quot;c3f5a4864036&quot;>Guide customers in optimizing GPU performance for ML training and inference workloads, ensuring seamless integration and scalability.</li> <li data-renderer-start-pos=&quot;8953&quot; data-local-id=&quot;c3f5a4864036&quot;>Partner with the sales team to identify new opportunities, promote the latest products, and deliver technical presentations.</li> <li data-renderer-start-pos=&quot;8953&quot; data-local-id=&quot;c3f5a4864036&quot;>Act as a bridge to product teams, providing customer feedback, relaying feature requests, and ensuring alignment with customer requirements.</li> <li data-renderer-start-pos=&quot;8953&quot; data-local-id=&quot;c3f5a4864036&quot;>Engage with internal and external stakeholders, negotiate solutions, and effectively drive alignment to address customer challenges.</li> </ul> <p data-renderer-start-pos=&quot;9605&quot; data-local-id=&quot;6808a0218170&quot;><strong data-renderer-mark=&quot;true&quot;>We expect you to have:</strong></p> <ul> <li data-renderer-start-pos=&quot;9631&quot; data-local-id=&quot;26ccc5a7d40e&quot;>Experience: 5+ years in roles like Solutions Architect, Technical Account Manager, or Customer Engineer, with hands-on experience in cloud services and AI/ML workloads.</li> <li data-renderer-start-pos=&quot;9631&quot; data-local-id=&quot;26ccc5a7d40e&quot;>Proficiency in Infrastructure as Code (IaC) tools like Terraform and Ansible.</li> <li data-renderer-start-pos=&quot;9631&quot; data-local-id=&quot;26ccc5a7d40e&quot;>Experience with Kubernetes and Python programming.</li> <li data-renderer-start-pos=&quot;9631&quot; data-local-id=&quot;26ccc5a7d40e&quot;>Solid understanding of GPU computing, including ML training, inference workloads, and GPU stacks (e.g., CUDA, OpenCL).</li> <li data-renderer-start-pos=&quot;9631&quot; data-local-id=&quot;26ccc5a7d40e&quot;>Customer-centric approach with a proven ability to build trust and foster long-term relationships.</li> <li data-renderer-start-pos=&quot;9631&quot; data-local-id=&quot;26ccc5a7d40e&quot;>Strong ability to explain technical concepts to technical and non-technical audiences.</li> </ul> <p data-renderer-start-pos=&quot;10298&quot; data-local-id=&quot;55b1e4949dc6&quot;><strong data-renderer-mark=&quot;true&quot;>It will be an added bonus if you have:</strong></p> <ul> <li data-renderer-start-pos=&quot;10340&quot; data-local-id=&quot;51b8bc73e100&quot;>Hands-on experience with HPC/ML orchestration frameworks (e.g., Slurm, Kubeflow).</li> <li data-renderer-start-pos=&quot;10340&quot; data-local-id=&quot;51b8bc73e100&quot;>Experience with deep learning frameworks (e.g., PyTorch, TensorFlow).</li> <li data-renderer-start-pos=&quot;10340&quot; data-local-id=&quot;51b8bc73e100&quot;>Familiarity with ML tools from NVIDIA, AWS, Azure, and Google Cloud providers.</li> <li data-renderer-start-pos=&quot;10340&quot; data-local-id=&quot;51b8bc73e100&quot;>Strong project management skills, with the ability to prioritize tasks and deliver on deadlines.</li> <li data-renderer-start-pos=&quot;10340&quot; data-local-id=&quot;51b8bc73e100&quot;>Proven experience mentoring technical teams and driving team growth.</li> <li data-renderer-start-pos=&quot;10340&quot; data-local-id=&quot;51b8bc73e100&quot;>Expertise in stakeholder negotiation to support problem resolution and ensure seamless collaboration.</li> </ul><div class=&quot;content-conclusion&quot;><p><strong>Benefits &amp; Perks:</strong></p> <ul> <li>Competitive compensation</li> <li>Career growth and learning opportunities</li> <li>Flexibility and ownership</li> <li>Collaborative and innovative culture</li> <li>Opportunity to work on impactful AI projects</li> <li>International environment and talented teams</li> </ul> <p><strong>What&#39;s it like to work at Nebius:</strong></p> <p>Fast moving&nbsp;- Bold thinking&nbsp;- Constant growth&nbsp;- Meaningful impact&nbsp;- Trust and real ownership&nbsp;- Opportunity to s…